Most of our orders are shipped within 24-48 hours. Tracking information is e-mailed within 24 hours of shipment. Most of our Canadian orders arrive within 3 - 4 business days. For larger items, Please allow up to 15 business days for your item to arrive.

We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders.

Do you ship internationally? Yes

Has my order shipped?

We e-mail tracking numbers on all orders usually within 24 to 48 hours of shipment. Our estimated delivery time is 3 to 10 business days following shipment.

Can I track my order?

We e-mail tracking numbers on all orders usually within 24 hours of shipment. Along with the tracking number, we provide a link to the carriers Web page to assist in your tracking.

My order never arrived?

If you have received a tracking number and your order never arrived in accordance to the shipping carriers estimated delivery date, please contact us here Contact Us and we will assist you in locating your order.

If you have not received a tracking number:
Has it been 15 business days since your order was confirmed?

NO : Please wait the 15 business day period prior to contacting us.
YES : Please contact us at info@zaidan.ca. 

An item is missing from my order?

If you believe that an item is missing from your shipment:

Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list. Please contact us immediately.

Billing & Payment

What payment methods do you offer?
We accept Pay Pal and most major credit cards, Money orders/Cashier checks, Personal checks and Wire Transfers.

Please be sure to provide your exact billing address and telephone number--the address and phone number your bank has on file for you. Incorrect information may cause a delay in processing your order.

Do I have to pay sales tax?

Taxes are only applicable for Canadian sales. Applicable Sales tax is automatically computed at time of checkout on both product(s) and shipping costs.

I need a copy of my receipt/invoice.

Immediately after submitting your order, we we will email your invoice/receipt. Please print this invoice/receipt out for your records. If you need a copy of your invoice/receipt, please contact us

Gallery by Appointment

Zaidan Gallery, 7881 Decarie Blvd. Suite 405, Montreal, Quebec, H4P2H2 Canada

Phone: 1(514)944-7027, Fax:1(514)344-6129, email: info@zaidan.ca

This site contains links to other Internet sites. These links are not endorsements of any products or services in such sites, and no information in such site has been endorsed or approved by Zaidan International.

Payment Details: Pay Pal and most major Credit Cards, Money order/Cashier checks Personal check Wire Transfer

Shipping/Handling: To Be Determined