We proudly stands behind the quality brand
name products that we sell. You may return any unopened merchandise in
its original condition within 30* days of receiving your order. We will
refund the total sales amount, less a 20% restocking fee and the
original shipping charges. The merchandise must also be in new
condition, packed in its original manufacturers box and include all
original packaging material, original manuals and any accessories that
came with the item.
Note: A Return Authorization (RA) is required prior to shipping
your package back to us. We will only refund shipping costs and waive
the restocking fee if the return is a result of our error. You can
contact us here Contact Us.
Any claims for damaged items or discrepancies (for example: missing
items in your order) must be submitted to our Customer Service
Department within 3 business days after delivery. You must notify
Customer Service by either e-mail or telephone. We will not be
responsible for, nor issue a refund, if notified after (3) business
If the return is the result of our error, we will arrange to have the
item picked up via UPS and returned to our warehouse. We will issue a
complete refund including the original shipping costs.
Items that are returned more than 30 days after delivery, are in
unsellable condition, are missing parts, or returned to us without
authorization will be charged an additional restocking fee at our
If a package is returned to our warehouse undelivered for any reason by
our shipping carrier, and you do not wish to have the package reshipped
to you, we will refund the total sales amount, less a 20% restocking fee
and the original shipping charges.
We cannot accept exchanges.
How to Return An item
1. Complete your Return Request and sign before we process
your return. Using this request, tell us why you are returning the item
in as much detail as possible. Upon receipt of your request, we will
issue an RA# for the return.
2. Packing your return- Place the item in its original packaging
with all documents, manuals, parts and accessories. Wrap your item
carefully in a box with a copy of your order form and return form.
Please clearly write your RA # on the outside of your box.
3. Shipping your return- If the reason for your return is not our
fault, the buyer bears all shipping costs. We recommend that you ship us
your returned item only via UPS or FEDEX to ensure proper tracking of
4. Receipt of your item- We will send you an e-mail to notify you
that your return has been processed and your account credited. You
should expect a refund in the same form of payment originally used for
purchase within 7-14 business days of our receiving your return.
Gallery by Appointment
Zaidan Gallery, 7881 Decarie
Blvd. Suite 405, Montreal, Quebec, H4P2H2 Canada
This site contains links to
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services in such sites, and no information in such site has been endorsed or
approved by Zaidan International.
Payment Details: Pay Pal and most major Credit
Cards, Money order/Cashier checks Personal check Wire Transfer
Shipping/Handling: To Be Determined
Zaidan Gallery is not responsible for typographical errors or